Thursday, January 14, 2010

Customer Spotlight #1: "The Journal Lady"

Seriously, I don’t understand her. Maybe sometimes the only realistic explanation for people’s behaviour is that their crazy. Crazy or lonely or bored, basically guaranteed to be one of those three...

All I did for this lady is put a journal on hold in the back while she went to the washroom (which I really didn’t need to know in the first place) and made some ‘customer small talk’ about how it’s always nice to get a new journal and all of a sudden I’m known as “The Journal Girl.”

Last time she came in she said “Oh there’s the journal girl!” with this big and rather goofy smile on her face. I was so puzzled at first and Marc Joel turned to me and said “How does she know you want to be a journalist?!” For a second I thought the same thing and then I realized, the answer was...she doesn’t!

And I guess since I was able to put a journal on hold for her, she now thinks EVERYTHING can be put on hold: she gave me her drink, pastry, laptop, and purse and asked if I could put them in the back room while..again, she went to the washroom. We do not and hopefully never will have a locker room for customers, but stunned as I was, I agreed.

But worst of all she now believes I have a intense collection of journals! Last time I came in, sadly when I wasn’t even working, after she exclaimed “journal girl!” with a light laugh, she continued on with “It must be so hard working in a bookstore as well with all the journals they have.” As if I must not be able to resist buying one on my way home after every shift.

Don’t get me wrong here. My rantings about this might come off a bit cynical. I’m all about customer connections and finding things in common and talking and all that...but not when it’s so ridiculous!

...Ok so I might actually own a lot of journals at home, but she doesn’t know that!

...or wait, maybe she does, maybe that’s what I told her when I was blabbing on trying to make small talk, but now I can’t even remember!

Either way I am not a journal shopaholic and my name is Zooey!

...once again, an uplifting and postive story to follow shortly! I re-fuse to lend 100% pessimism to my blogs. A-ha.